Law Library Satisfaction Survey

Are you a *

Please indicate which source you prefer to use to find information:

Please indicate here only if you chose other from above.

Why do you come to the Law Library? (check all that apply)

Please indicate here only if you chose other from above.

How satisfied are you with the following Law Library services?

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Borrowing books and other materials	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Using books and other materials in the Law Library	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Using library facilities (e.g., tables, chairs, study rooms, copiers, etc.)	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Accessing online databases	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Accessing the Law Library online catalog	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Interlibrary loan	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Assistance provided by Law Library circulation staff (e.g., staff who assist with checking out materials)	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Assistance provided by Law Library reference librarians?	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

If you selected "Very dissatisfied" or "Dissatisifed" for any of the services above, please let us know why:

Which of the following most impacts your satisfaction with the Law Library?

Convenience of location

Accessibility of information

Range of services offered

Availability of assistance when requested

Physical environment

Other

Please indicate here only if you chose other from above.

Law Library Collections & Resources

Which Law Library on-site collections have you used in the past year? (Check all that apply)

Please indicate here only if you chose other from above.

Please rate your level of satisfaction with the Law Library's Collection for meeting your research needs:

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
Books	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
Law Journals and Periodcials	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
Government Documents	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
Electronic Resources	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
Other media (DVDs, etc.)	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

If you selected "Very dissatisfied" or "Dissatisfied" for any of the categories above, please let us know why:

In the past year, have you found information in the Law Library...(Check all that apply)

On your own

Using the Law Library's website (including the online catalog and databases)

Using the Law Library's printed guides and signs

With help from a reference librarian or other staff member

Other

Please indicate here only if you chose other from above.

Please indicate your agreement with the following statement: Locating information in the Law Library has been simple and easy (Where 3 indicates Neutral)

Please indicate your agreement with the following statement: I am often successful finding the information that I need in the Law Library (Where 3 indicates Neutral)

If you have visited the Law Library in the past year, did you interact with or receive assistance from any Law Library staff?

Yes

No

If you did not interact with or receive assistance from a Law Library staff member, please select the best reason why:

I did not need assistance

I could not locate a staff member

I did not know who to ask for help

Staff members were too busy helping other people

Other

Please indicate here only if you chose other from above.

If you interacted with or received assistance from a staff member, please let us know about your experience, and if it could be improved.

Please rate your level of satisfaction with the Law Library's circulation staff (i.e., staff and student workers who may assist you from the Circulation Desk, in front of the Reserves Room)

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Courtesy	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Knowledge and ability to help answer questions	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Prompt retrieval of requested Reserve materials	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

Please rate your level of satisfaction with the Law Library's reference staff (i.e., reference librarians who may assist you from the 3rd floor Reference Desk)

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Courtesy	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Knowledge of the Law Library collections	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Explanation of Law Library collections and resources	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Ability to help you locate and retrieve relevant information	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

If you selected "Very dissatisifed" or "Dissatisfied" for any aspect of your experience with library staff, please let us know why:

How often do you visit the Law Library in person?

What is the most convenient time for you to use the Law Library

Weekday mornings (8 AM - noon)

Weekday afternoons (noon - 5 PM)

Weekday evenings (5 PM - 9 PM)

Weekday nights (9 PM - midnight)

Weekends

Which areas of the Law Library are you most likely to use for studying or research? (Choose all that apply)

3rd floor reading room

3rd floor study carrels

4th floor study carrels

4th floor group study room

5th floor study carrels

5th floor group study room

I don't use the Law Library for studying or research

How satisfied are you with the following aspects of the Law Library's facility?

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Cleanliness	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Lighting	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Noise Level	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Adequate desk space	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Accessibility	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Printers	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Copiers	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Climate control	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Weekday hours	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Weekend hours	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Study rooms	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

If you selected "Very dissatisifed" or "Dissatisfied" for any of the aspects listed above, please let us know why:

How often do you visit the Law Library's website?

Which sections or features of the Law Library's website do you use most often? (Choose all that apply)

Please indicate here only if you chose other from above.

What features of the website do you find most helpful or unhelpful? What, if anything, would you like to see changed?

Would you be willing to provide further feedback to library staff regarding your survey responses?

Yes

No

Name:

Email address:

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